Refund policy

When you'll get a refund

We'll refund your payment in full if you paid but your season pass never unlocked, and we can't fix it.

We'll also refund you if you were charged more than once for the same pass, or if you were charged but the checkout ended with an error and no pass was added.

If your pass stops working, tell us. We'll fix it, and if we can't, we'll refund you.

When we can't refund

Your pass starts as soon as you pay, and at checkout you agree that the usual 14-day cancellation right ends once your access starts. So once the pass is working, we can't refund it because you changed your mind or watched fewer episodes than planned.

The price of a pass goes up as more episodes come out. We don't refund the difference if someone else paid a lower price earlier in the season.

How to ask for a refund

Email hello@havlo.io from the email address on your Havlo account. Tell us which series you bought and, if you have it, the payment reference from your receipt.

We'll reply within 2 working days. Approved refunds go back to the card or account you paid with. Your bank or card provider can take 5 to 10 working days to show the money.

Your rights

This policy doesn't take away any rights you have under the law where you live.